Instructor-Led Online Class Frequently Asked Questions

How are these classes different than taking a class in-person?

Our instructor-led online classes:

• Are guaranteed to run, even for just one student.  If, for any reason, your class must be cancelled, you tuition will be completely refunded and you may attend the same class within 6 months of the original class date at no charge.
• Give you the flexibility to attend class from your home or office without traveling.
• Are almost identical to an in-person class, due to our use of the latest in online classroom technology. You will be able to see everything your instructor does, hear them (we send you a complimentary headset for your PC or Mac,) ask questions at any point in the class, hear all of the other students in class and get assistance from the instructor by sharing (at your discretion) your computer screen with them.
• Give you the ability to send your questions (and receive answers) privately to the instructor, which is great if you’ve ever felt self-conscious attending an in-person class because you didn’t want to ask your questions in front of other students.
• Provide a virtual environment, when necessary,  for students to access complete labs and exercises.
• Have generally smaller class sizes than an in-person class, providing more individual attention from your instructor.

How do I receive my course materials?

We ship your courseware and a complimentary headset with microphone to your home or office at no additional charge.  We even send you a special treat to enjoy during class!

Do I receive a certificate showing I completed the class?

Yes. Once you have completed the class, we will email your certificate to you.

What times are classes offered?

Our classes normally begin at 10:00am Eastern Time and end around 5:00pm Eastern Time. Several breaks, including a lunch break, are taken throughout the day.

What types of payment do you accept for these classes?

We accept Visa, Mastercard, American Express, Discover and PayPal.  You can also complete your registration by providing your credit card information by phone. Simply register for your class on our website, select “Credit Card by Phone” for your payment option and contact us at 1-800-971-3203 to complete your payment. We can also invoice for companies that have received approval in advance.

We understand that your needs or schedule might change prior to your class being held. Because our classes our guaranteed to run, even if you are the only student enrolled, we ask that you notify us at least 10 business days in advance if you will not be able to attend your class. Based on when you notify us of your registration cancellation, the following fees will apply.

How can I learn more?

Interested in taking a closer look at our instructor-led online classes? Click the graphic below to see a short video overview of how they work.